Shipping & Returns

Made to order

Every CEXROS piece is printed or embroidered for you after you order, by our UK production partner. Production usually takes [X–Y] working days before dispatch.

Shipping

UK delivery: [£X.XX], usually [X–Y] working days after dispatch. International delivery is available to [countries], with prices shown at checkout. Customs duties outside the UK may be charged by your country.

Your right to cancel (14 days)

Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of receiving your items, without giving a reason. To cancel, email cexros-official@outlook.com with your order number. Then return the items within 14 days of telling us. We'll refund you, including standard delivery, within 14 days of getting the items back (or proof you've sent them). You pay the return postage unless the item is faulty.

Our standard designs are made to order, but they aren't personalised, so the 14-day right to cancel still applies to them. [If personalised or custom items are ever offered, they can be excluded. Confirm wording with a legal check.]

Faulty or wrong items

Under the Consumer Rights Act 2015, items must be of satisfactory quality, as described and fit for purpose. If something arrives faulty, damaged or wrong, email cexros-official@outlook.com within 30 days with photos and we'll put it right with a replacement or a full refund. Your statutory rights are not affected.

Returns address

[Returns address to confirm. Don't use the production partner's address unless they agree.]